Academic Computing and User Services

The mission of Academic Computing and User Services (ACUS) is to deliver information technology services and infrastructure in support of research, instruction, and learning within a framework of communication, integrity, and accountability. ACUS serves students, faculty and staff as a first point of contact for computing use on campus; provides an enterprise IT Helpdesk service; operates the ISB 104 General Access and Adaptive Technology Lab; furnishes considerable documentation and instruction on information technology and educational applications; offers exam processing and grading as well as research data compilation services to faculty; administers computer classroom facilities, lab desktop computing, resource management services, and strategic research and instructional software licensing and access; supports a superior level of high performance research computing infrastructure and data visualization technologies; and maintains an enterprise IT Service Management system to facilitate the provision of quality IT services within the UNT System. To accomplish this mission, ACUS employs knowledgeable and professionally active research and technical consultants who have an effective combination of academic experience and technical expertise.

Academic Computing and User Services is a division of the University of North Texas Computing and Information Technology Center (CITC) that provides a variety of computing services to the academic community. ACUS is located in the Information Sciences Building, accessible via ISB 119. The CITC general telephone number, (940) 565-2324, will connect you to someone in Academic Computing Services. TDD access is available at 1-800-RELAY-TX. Individual staff members can also be contacted directly via office phone or electronic mail. ACUS provides the following services to the academic community:

CITC Helpdesk

The Helpdesk provides in-person and telephone consulting services, hands-on instruction, and documentation to student, faculty and staff users of centralized computing and network facilities at UNT.

General Access Lab & Adaptive Lab

The ACS General Access Lab & Adaptive Lab, located in ISB 104, is part of the campus-wide system of General Access Labs available to all UNT students. The mission of this lab is to provide general services to the UNT community with an emphasis on the special features that Academic Computing Services has to offer including helpdesk support and research assistance. Additionally the ACS lab is the designated adaptive lab on campus providing state-of-the-art adaptive equipment for those who need it. For more information about adaptive services on the UNT campus visit the Office of Disability Accommodation. The lab hours usually follow those of the Science and Technology Library.

Classroom Desktop Services

ACUS provides desktop computer management for four computer classrooms located at the UNT Discovery Park, including one classroom set up in a configuration to support collaborative work by students.

Research and Statistical Support Services

Research and Statistical Support Services provides support services on data acquisition and statistical analysis for faculty members and students at UNT. The data acquisition service includes access to data from the Inter-university Consortium for Political and Social Research (ICPSR), Center for Research in Security Prices (CRSP), Standard & Poor’s COMPUSTAT II, other data resources, and downloadable data for political and social research. Other services include consultation, application support, and instruction.

High-Performance Computing Services

ACS High-Performance Computing provides a number of cluster systems which are designed for compute-intensive scientific research. ACS also supports several other centrally-administered computer systems which are available for research and instruction.

Research and Visualization Environment (RAVE)

Academic Computing and User Services operates a Research and Visualization Environment (RAVE) at the UNT Discovery Park to support research data visualization and display. The facility features multiple high-powered workstations, each having 8 processor cores and 24 GB of RAM. The flagship visualization tool is a 40-core Linux display cluster, powering a 4 X 3 array of 30–inch LCD monitors for large-scale display of data.

Documentation and Training Services

Documentation and Training Services provides written and on-line documentation for a variety of software products supported by the Computing Center. Documentation Services also produces Benchmarks Online, a monthly Web-based newsletter. Coordination of Academic Computing Short Courses is done by the Documentation services group. ACS Short Courses are open to students, faculty and staff members and are offered on a variety of topics from host system usage to creating home pages on the World Wide Web.

Call Tracking Administration Group

The Call Tracking Administration Group is responsible for the BMC/Remedy Information Technology Service Management ITSM) System and for knowledge base development.

Data Management Services

Data Management Services is responsible for research data entry and automated scanning services for test scoring and course evaluations.

Computing Technical Services

ACUS Computing Technical Services provides infrastructure support for delivery of ACUS services via system administration services and software license management.

Address your questions about this page to: Claudia Lynch Documentation Services Manager (940) 565-4068 lynch@unt.edu